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.tip

· one of the small things

Alert on what the user feels, not on what you think causes it

CPU at 90 percent is fine if requests are fast. An error rate over one percent or a p99 over a second is a problem, whatever the CPU says.

Page on symptoms the user can feel: latency, errors, saturation. Put the causes (CPU, queue depth, connection count) on the dashboard the responder opens once they've been paged. A page that fires when nothing is wrong for the user teaches people to ignore pages.

observabilitysre